Mobile deposits for credit unions and banks grew by a 35% average; 63% of digital activity involved checking balances and transaction history; and PSP payments increased by 30%.
Those are among the findings for 2017 from Austin, Texas-based Malauzai Software, a provider of Mobile and Internet solutions for community financial institutions, in its January 2018 Monkey Insights. The research highlights key trends in internet and mobile banking usage based on December 2017 data for 400+ credit unions and banks covering 17 million logins from 885,000 active internet and mobile banking users.
Robb Gaynor, Malauzai's chief product officer, reviewed the company's monthly data to determine the trends that financial institutions would find beneficial and interesting. "In looking at 2017 as a whole, a few notables stood out. First, checks are not going away anytime soon. Second, moving money to yourself is a hot trend. And third, the iPhone continues to gain traction with mobile banking market share. It will be interesting to see what new trends emerge for 2018 in overall digital banking usage. Stay tuned."
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Roy Urrico
Roy W. Urrico specializes in articles about financial technology and services for Credit Union Times, as well as ghostwriting, copywriting, and case studies. Also: writer/editor of a semi-annual newsletter for Association for Financial Technology since 1997 and history projects funded by the U.S Interior Department, National Park Service and Warren County (N.Y.).
