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There is revolutionary transformation of commerce that is underway where the advent of mobile-enabled omnicommerce puts consumers in control of their own experiences. With this transformation, merchants are scrambling to find new ways to meet or exceed consumer expectations. According to a new research white paper, Customer Loyalty and the Transformation of Commerce, from CSCU and FIS and produced by Aite Group, the revolutionary transformation of commerce suggests new approaches and tools to increase consumer loyalty and incremental sales.

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