Ask any credit union CEO when he or she last recalled a day without disruption in the industry and you will wait a while for an answer. Disruption has always been with us – branch networks, online banking, mobile payments, Bitcoin … and the list will go on. While changes compel us to continually renew our business models, nearly all modifications benefit our members. As members profit from change, they expect a new level of excellence sooner than the last. Disruption is here to stay.

How are credit unions leading in an industry that requests day-to-day perspectives on existing business models? Below are summaries of practical and proven ideas where dozens of credit unions offer insights to help your credit union make disruption an anticipated element of everyday business. These credit unions discovered that the ever-changing nature of our business, and members’ expectations, is best met with engagement, streamlining and exploration.

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