Eight in 10 bank customers want biometric authentication beyond the fingerprint in their mobile banking and payment apps, and 42% said they refuse to use mobile banking or payment apps that don't have biometric authentication, according to a new survey.
Conducted by Kansas City, Missouri-based biometric technology company EyeVerify, the survey of 1,002 U.S. adults found that 79% of respondents want the opportunity to use eye, face, fingerprint and voice authentication methods to log into their mobile banking or payment apps.
"Most people use some form of biometrics every day, but they want more opportunities to use it to make their lives easier and more secure. Banks and payment providers have a huge opportunity right now to build brand trust by giving customers the user experience they want," EyeVerify CEO and Founder Toby Rush said.
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