As 2016 ended, it was clear that many financial institutions were pleased with the progress they made toward achieving efficiency, protecting against data breaches and improving member experience. But looking at the year ahead, many financial executives still feel there are huge advances to make toward achieving digital transformation strategies.

Luckily, the beginning of the year is a great time to wipe the slate clean and initiate new plans to align with and achieve new goals. It goes without saying that improving member experience is at the top of nearly all credit unions’ annual priorities – as it should be. Keeping members happy is the number one way to retain them. But consumers’ attitudes and preferences have drastically changed over the last few years. In order to please them, more credit unions need to deploy digital transformation initiatives utilizing a strategic enterprise information platform.

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