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The Consumer Financial Protection Bureau is suing Navient, the country’s largest student loan servicer, for illegal repayment practices.

The CFPB charges that Navient, formerly part of Sallie Mae, provided bad information to borrowers, processed payments incorrectly and failed to act when borrowers complained. Moreover, it “systematically made it harder for borrowers to obtain the important right to pay according to what they can afford,” according to the CFPB press release, referring to income-driven prepayment plans for struggling borrowers.

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