It’s been nine years since I first joined Hyland, bringing my knowledge and vertical expertise to its growing financial services industry marketing efforts. Back when I joined Hyland, I was excited to work for an organization focused on helping financial institutions realize their full potential with document management software. Time has flown by, and when I reminisce about the early days, I find it interesting to see customers and prospects coming to us with the same pain points as those early days. Largely, they want to mitigate the heavy reliance on paper and learn how to combat that reliance to digitalize processes and more efficiently manage information to deliver better service.

In its recent Enterprise Content Management Systems Market Update, CEB identifies many of the same trends, outlining the shift to digital transactions and the importance of embracing paperless processes to remain competitive.

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