The $1.6 billion Elevations Credit Union, the first cooperative to win the prestigious Malcolm Baldrige National Quality Award, announced last week the release of a new eBook that features stories, tips and advice on how businesses can improve their performance.
The eBook was developed with three other Colorado organizations that also received the Baldrige award, CH2M, Monfort College of Business at the University of Northern Colorado and Poudre Valley Health System.
The Baldrige program provides a framework for organizations to assess and improve their operations based on management by facts to achieve continuous performance excellence in the areas of leadership, strategy, customers, measurement, analysis and knowledge management, workforce, operations and results.
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