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Technology has forced many members of the credit union industry to ponder the fate of the branching model, but few have been as bold as Patricia Zyma, president/CEO of Utilities Employees Credit Union. Her $1.1 billion credit union, headquartered in Wyomissing, Penn., has altogether abandoned the notion that branches are a required part of every credit union’s existence or success.

Tina Orem

Credit Union Times

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