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Leveraging Self-Service Technology With an Eye on the Future

Self-service platforms and strategies now require the agility to meet rapidly evolving requirements.

By CO-OP Financial Services | Updated on January 26, 2016

Today’s consumer expects speedy, seamless digital experiences at every turn. And tomorrow’s consumer will expect even more. To serve members, credit unions need to invest in the right self-service platforms and strategies to cater to a breadth of requirements now and in the future. 

“ATMs have been around for decades, so members are very accustomed to banking through self-service channels,” Nathan Rogers, senior manager of product marketing for CO-OP Financial Services, said. “What’s happening today is that the technology is quickly evolving to both enhance the member experience and fit in tighter in-branch spaces with a much smaller footprint.”

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