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Today’s consumer expects speedy, seamless digital experiences at every turn. And tomorrow’s consumer will expect even more. To serve members, credit unions need to invest in the right self-service platforms and strategies to cater to a breadth of requirements now and in the future. 

“ATMs have been around for decades, so members are very accustomed to banking through self-service channels,” Nathan Rogers, senior manager of product marketing for CO-OP Financial Services, said. “What’s happening today is that the technology is quickly evolving to both enhance the member experience and fit in tighter in-branch spaces with a much smaller footprint.”

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