Much of my career has been spent within credit unions leading frontline teams, including branches. As with most good things, I stumbled into it. Wanting to make a move to Chicago, I suggested that I not only manage marketing, but also a remote branch in the Second City. I quickly fell in love. Not just with the city, but with the member experience and how it was delivered. Having spent my first year out of college behind the scenes as a member of the marketing team, it was extremely eye opening to watch our members interact with our frontline team.

Complete your profile to continue reading and get FREE access to, part of your ALM digital membership.

  • Critical information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
  • Exclusive discounts on ALM and CU Times events.
  • Access to other award-winning ALM websites including and

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.