Much of my career has been spent within credit unions leading frontline teams, including branches. As with most good things, I stumbled into it. Wanting to make a move to Chicago, I suggested that I not only manage marketing, but also a remote branch in the Second City. I quickly fell in love. Not just with the city, but with the member experience and how it was delivered. Having spent my first year out of college behind the scenes as a member of the marketing team, it was extremely eye opening to watch our members interact with our frontline team.