Chuck Fagan may be less than year into his new to his job as president/CEO of PSCU, but he’s already leading the transformation of an organization that’s pouring money into technology in an effort to stay competitive in an increasingly digital market.

Fagan’s tenure with the St. Petersburg, Fla.-based PSCU goes back years – 16, in fact. He spent much of that time leading the CUSO’s national sales and client relationship teams and helping bring emerging payments technologies to credit unions. In early 2013, Fagan jumped to CUES, where he served as CEO. But by this spring, he was back at PSCU – this time at the helm. And like anyone who comes home after a long absence, Fagan said he felt the warm comfort of familiar faces and surroundings. But some things had changed while he was gone, and there was work to do.

When he rejoined PSCU in spring 2015, Fagan’s first priority was fostering and building relationships, both within PSCU and also with credit unions – some of which left the CUSO while PSCU was under former President/CEO Mike Kelly, who departed in February. Fagan declined to say how many credit unions pulled their business, calling it “a handful.”

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Tina Orem


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