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It’s an indisputable fact that we’re living in a mobile era, but what might not be as obvious yet is that we’re entering a mobile first era. Living in a mobile first era certainly doesn’t mean all credit unions’ members will ignore more traditional ways of banking, but what it does mean is that the majority of members will use the mobile platform for their banking needs the majority of the time.

How can credit unions prepare for a mobile first era? In short, it’s time for credit unions to invest heavily in their mobile strategies. According to a recent Apptentive consumer survey, 69% of U.S. consumers actively use their credit unions’ primary mobile app, and only 80% of credit unions in the U.S. have a mobile app. While this doesn’t mean the remaining 20% of credit unions that don’t have apps don’t have a mobile strategy, it does indicate that mobile might not be as high of a priority as it should be.

Design Mobile First

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