Technologies that enhance member engagement, advance digitalinteraction via the mobilechannel, improve security and help credit unions understandaccountholders better are the top IT budget priorities heading into2016.
“Rolling out the red carpet for opening and funding newaccounts, especially via the mobile channel, is the most valuabledigital service for credit unions to offer in 2016, because accountgrowth is the one metric that can't be neglected,” Hal Tilbury, CEOof the Henderson, Nev.-based, payment processing and documentimaging firm Bluepoint Solutions, said.
Tilbury said convenience will be the most important priority forcredit unions as they determine the right mixture of features andservices; in other words, finding ways to meet members whereverthey are with faster, easier-to-use services offered throughmultiple channels.
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Roy Urrico
Roy W. Urrico specializes in articles about financial technology and services for Credit Union Times, as well as ghostwriting, copywriting, and case studies. Also: writer/editor of a semi-annual newsletter for Association for Financial Technology since 1997 and history projects funded by the U.S Interior Department, National Park Service and Warren County (N.Y.).
