It usually plays out in slow motion; at least, it seems that wayto you. You're having a great conversation with a member, andyou're thinking, “I'm pretty awesome.” That is, until a few wordsescape from your mouth that you didn't intend to say, andeverything turns sour within seconds.

If only there were a time travel machine that would allow us torewind to just before the exact moment that we catchourselves saying the words that damage our relationship with thatmember. We're still working on said time machine — andbuilding it to look like a Delorean — but in the meantime,SlickText, a marketing company that specializes in textingcampaigns, put together a cool infographic with nine phrases thatpressure cook problems and the alternatives on what to sayinstead.

Remember that practice makes perfect and practicing theseblunders will help you quickly adjust to different people andsituations.

1. Don't say: “Let me look into that.”

2. Don't say: “Unfortunately, no…”

3. Don't ever say: “There's nothing I cando.”

4. Don't say: “Let me correct you on that.”

5. Don't say: “There must've been amiscommunication.”

6. Don't say: “I'm sorry, I'm sorry, I'msorry.”

7. Don't say: “I have another call coming in, can youhang on?”

8. Don't say: “I don't have any record of youraccount.”

9. Don't say: “That's not something I cando.”

Remember these five tips: