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According to Nielsen’s 2014 U.S. Digital Consumer Report, Americans now own four digital devices on average, and the typical U.S. consumer spends 60 hours a week accessing content across devices.

This dynamic is having a dramatic impact on credit unions. Like other consumers, credit union members get through each day with the assistance of digital and mobile technologies. They are well versed in these technologies, gravitate toward them and expect to be able to use them everywhere they go – including inside the branch. 

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