Karen Janoski, president/CEO of the $62 million Greater Pittsburgh Police Federal Credit Union, suspected thatjanitors were doing more than cleaning the cooperative one recentmorning.

It's a good thing she listened to her instincts.

A police investigation found that custodians Bonnie Hendzel andMary Tumminello of Stowe, Pa., allegedly stole several items suchas soft drinks, office supplies and promotional clothing. Moreover,they also took signature cards and files that contained thepersonal information, including names, date of births, addresses,phone numbers and Social Security numbers, of 32 credit unionmembers, including police officers.

However, Janoski disputed crucial details of the policeinvestigation in regards to the signature cards and files andwhether any personal information of members had beencompromised.

Janoski believed Hendzel and Tumminello never had an opportunityto use the personal information of members to commit identity fraudbecause they were quickly apprehended and charged by police.

But Major Crimes Commander Rashall Brackney of the PittsburghPolice Bureau said it is unknown whether the custodians had theopportunity to use members' personal information because some of itis still missing.

Pittsburgh police said that the missing signature cards wereactually files of applications for either loans or to openaccounts. Some of the documents from those files are missing.

“The officers observed the paperwork was tampered with, that thesuspects ripped off the first pieces of paper to the applicationsof several documents, including the names, addresses, phone numbersand account numbers, leaving only the cover page,” Brackney toldCU Times Wednesday. “It was apparent that the stapleholding all the documents together was missing along withadditional information regarding several members. The whereaboutsof this additional information of these members is unknown at thistime.”

Brackney also said these files were in an unsecured area of thecredit union's office, noting surveillance footage showed thecustodians looking through paperwork containing some members'confidential information,

However, Janoski's details about the police investigationdiffer.

“We have been told by the investigating team that everything hasbeen returned and that there were no other documents,” sheexplained. “There were no loan files taken. Our information camedirectly from those that investigated the matter.”

Janoski also explained that a signature card is one card anddoes not include multiple documents.

“We do staple copies of license and home banking applications tothe signature cards,” she said. “The staples may have been removedand re-stapled, but all items are in our possession. All 32items were not signature cards. Some of the 32 taken itemsconsisted of written address change requests that had no social,birth date or license information. Some were home bankingapplications, which also had no social or birth date or licenseinformation.”

She also contended the files were in a secure area of the creditunion.

Janoski added, “Our signature cards most certainly are locatedin a secure area of the credit union. The cleaning people, however,did have access to this area for cleaning purposes (to sweep andempty a shredder).”

Brackney, however, said the information Janoski reported fromthe police reports is accurate and correct.

Nevertheless, Janoski said the 32 members were notified aboutwhat happened and were offered free credit monitoring for one year,as well as free professional identity recovery services if identitytheft was suspected because of this incident.

Janoski said she became suspicious about the custodians whenthey were still at the credit union office after the staff arrivedthe morning of Jan. 8.

“They should have been out of here when we got there,” Janoskisaid. “We noticed things weren't clean and when they finally left,they took a ton of extra garbage bags compared to the garbage wenormally have.”

After an employee noticed something was missing from a cupboard,Janoski said she reviewed the security camera footage.

“We came across what we wished never would have happened, but itdid,” she said. “They went through every single one of ouremployees' desk drawers and other stuff. It was verydisturbing.”

Janoski called police and filed a report.

After police questioned the custodians and searched their home,Hendzel and Tumminello were arrested and charged with 32 countseach of theft, burglary and criminal conspiracy. They werearraigned on those charges Tuesday.