With the core processing system being among a credit union'sbiggest IT expense, satisfaction with service is a toppriority.
To gauge just how providers fared, the 2014 Core Data ProcessingSatisfaction Survey Report sent questionnaires to 3,832 creditunions. Some 309 executives at 298 credit unions sent in theirresponses.
The report was compiled by Samuel Brownell, founder ofCUCollaborate LLC, a Washington-based credit union advisorycompany. The former associate vice president at Callahan &Associates left the firm earlier this year to launchCUCollaborate.
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