SAN DIEGO — This week's NetFinance Interactive 2014 conference focused extensively on creating an omnichannel user experience.

In an exclusive interview, CU Times talked with Meghan Gound, assistant vice president of eChannels for the $62 billion Navy Federal Credit Union in Vienna, Va., about the omnichannel experience as well as other digital topics. Gound presented a session at the conference titled, "Building an Engaging Mobile Channel."

CU Times: There's been a lot said this week about creating an omnichannel experience. Is it really possible to create a complete omnichannel experience and, if so, how important is that for the typical credit union?

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