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Brian Quinn, assistant vice president for business services at the $857 million Franklin Mint Credit Union in Broomall, Pa., is the first to admit the system he’s using to process member business loans is archaic and inefficient.

“We’re tracking our loans and doing portfolio management through Excel spreadsheets and Access data bases that don’t speak to one another,” Quinn said. “Our core system is a Fiserv Galaxy and we have a mortgage servicing company that operates on a different data base, so we are pulling data from a lot of different areas. That makes portfolio management quite clumsy and we have gone through some substantial growth over the last four years.”

Peter Strozniak

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