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A big question in collections is how will the CFPB change credit unions and other lenders’ debt collection practices, but the specific modifications remain uncertain.

As of July 2014, debt collection and debt collectors were among the largest consumer complaints the CFPB has addressed. Between July 2011 and July 2014, 20% of the grievances involved debt collection, beating credit card issues at 14% and lagging behind mortgages at 34%, according to the CFPB’s 2014 report to Congress.

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