Uncovering operational solutions that increase efficiency and improve employee performance often begins with reducing the paper currently cluttering credit union offices and branches, according to presenters at a May 6 Bluepoint Solutions webinar on the topic.

“Finding hidden paper and paper-related inefficiencies is the key to better content management,” said webinar host Alissa Fry-Harris, marketing and events manager for the Henderson, Nev., financial technology software company. “And yet, many credit unions haven’t adapted their technology to the new 24/7 environment.”

According to the Association of Information and Image Management, enterprise content management is a set of tools and methods that allow an organization to obtain, organize, store and deliver information crucial to its operation. Its objective is to streamline access, eliminate bottlenecks, optimize security, maintain integrity and minimize overhead.

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