Rain, sleet, snow – and even waterline breaks – don't stop Northern Credit Union.

Thanks to tech tools like social media and electronic signatures and staff who can work remotely, Northern is ready, willing and able to serve members even when winter weather shuts the branches, said Alexa Bennett, marketing manager at the $192 million cooperative in Watertown, N.Y.

Just a few days before the first major snowstorm of 2014 swept across the country, Northern was forced to close its Adam, N.Y., branch after subzero temperatures caused a water pipe to break in an adjoining store.

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