If you're a vendor seeking a contract with FirstFinancial Federal Credit Union of Maryland, be ready to make anattractive–really attractive–offer.
President/CEO Rob Windsor watches expenses carefully, andnegotiates aggressively to keep an operating expense ratio of 1.4%,about half of what many peer credit unions have achieved.
“We're very good at that,” Windsor declared. “We look at everycontract we sign and we negotiate everything. We try to keep a lotof things in-house to keep expenses down. One thing that causes usto have very effective use of our employees is what we call ourcashless system.”
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