The Rundown
- Data input is a barrier to mobile banking adoption.
- Innovators focus on voice as an easy way to steer mobile banking interactions.
- Skeptics abound. Some think voice recognition is not ready for prime time
The question is fundamental: which is faster, and easier? Inputting commands into a smartphone by typing on glass or by talking them into the device?
The fact is these are phones that were developed so that users could talk into them. Other features such as data input via typing, for instance, got added on later.
Another fact is some mobile banking developers envision an era of much more powerful apps that will replicate essentially the whole of the online banking experience except this will happen on a tiny screen and without the spacious keyboard of laptops or desktop computers.
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