You're sitting at your desk, poring over spreadsheet afterspreadsheet, making correlations, drawing conclusions and oftencoming up with more questions than answers. Reports flow in on newvendor possibilities and issues with existing ones that require youto analyze and determine the best course of action. Many tangiblematters come across your desk each day that are important or evencrucial to your credit union's overall success.

All of these matters also contribute to stress, an emotion thatmany people have trouble coping with, but (and because) it can be apowerful feeling. Feeling? Emotions? Those don't belong in theworkplace, especially not a financial institution.Wrong. 

There's no way around it. An interesting article by DanielGoleman, “The Emotional Intelligence of Leaders” that appeared inthe publication Leader to Leader, points out that your brainliterally can't work that way. Everything you know or ever willknow passes through a piece of your limbic system, the partresponsible for emotions, before it arrives at the cortex, the partthat performs logical analysis.

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