Credit unions have received the best score in customer satisfaction for mobile banking, beating out big banks, credit cards and brokerage firms, according to ForeSee, an Ann Arbor, Mich.-based consumer research firm.
Only credit unions meet the threshold for excellence with a score of 80 on the 100-point scale, according to ForeSee's Mobile Satisfaction Index: Financial Services Edition, which measured satisfaction of the customer experience with banks, credit unions, credit cards and brokerage companies.
American Express and Wells Fargo follow credit unions in the banking industry category at 79, while American Express and Discover top the credit card industry with the same score. Charles Schwab is alone on top of the brokerage industry, also scoring 79.
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