For the $693 million One Nevada Credit Union, its sales performance and trackingsystem was working for almost two decades.

But increasingly, it was grappling with a highly customized andantiquated technology system — no longer supported by the vendorand consultant that built it.

“Unlike many other financial institutions, we pay incentivesbased on the quality of sales as well as cross-selling ratios,”said Haigohe Miller, vice president of One Nevada in Las Vegas. “Weutilize specific calculations to determine employees' incentivepay-outs based on values we assign to each product andservice.”