Hours after the Navy destroyer USS Cole was bombed in Yemen on Oct. 12, 2000, killing 17 American sailors and injuring 39, the families of members of Navy Federal Credit Union likely didn't know that much more was going on behind the scenes on their behalf.
Mike Retelle, CUNA Mutual Group claims manager and disaster team leader, recalled how some of the sailors killed or injured may have had insurance policies running through the $49 billion Navy Federal in Vienna, Va. It turned out that some did.
“That same day, we contacted life and disability,” Retelle said. “As soon as we identified who was dead or injured, we handled the claims even before the families started notifying us.”
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