Dover Federal Credit Union, Dover, Del.,announced that Heather Shupe, vice president ofhuman resources for the credit union, recently completed therequirements of the Credit Union Executives Society's CEO Instituteprogram. As a graduate of the program, Shupe has earned thedesignation of certified chief executive . Shupe, who has been inthe field of human resources for over 10 years, has held theposition of human resources vice president with Dover Federal sinceJanuary 2009. She holds a bachelor's degree in psychology and amaster's degree in social work.

Southern Mass Credit Union, Fairhaven, Mass.,announced that Maureen Bertrand, executive vicepresident of operations, retired from the credit union after 29years at Southern Mass.  Bertrand  began hercareer at Southern Mass in 1983 when the credit union was SouthernMassachusetts Telephone Workers' Credit Union. At that time thecredit union had  $13.9 million in assets. During her tenure, the credit union grew to over $193 million inassets and  over 10,000 members.  

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