Implementing new branch technologies, such as in-branch iPads for forms and signatures, could soon be a leading strategy for community banks looking to improve their commercial lending lines of business.

According to a new Aite Group report, 39% of community banks say they're "likely" or "extremely likely" to invest in these types of technologies over the next two years to help improve their loan delivery and decision processes.

The report, "Commercial Loan Processing Solutions and Analytics: U.S. Community Banks Weigh In," looks at community banks' commercial lending strategies and is based on a survey with 100 community banks, each with less than $5 billion in assets, online from May through July, a sample size Aite Group said has a margin of error of eight points.

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Natasha Chilingerian

Natasha Chilingerian has been immersed in the credit union industry for over a decade. She first joined CU Times in 2011 as a freelance writer, and following a two-year hiatus from 2013-2015, during which time she served as a communications specialist for Xceed Financial Credit Union (now Kinecta Federal Credit Union), she re-joined the CU Times team full-time as managing editor. She was promoted to executive editor in 2019. In the earlier days of her career, Chilingerian focused on news and lifestyle journalism, serving as a writer and editor for numerous regional publications in Oregon, Louisiana, South Carolina and the San Francisco Bay Area. In addition, she holds experience in marketing copywriting for companies in the finance and technology space. At CU Times, she covers People and Community news, cybersecurity, fintech partnerships, marketing, workplace culture, leadership, DEI, branch strategies, digital banking and more. She currently works remotely and splits her time between Southern California and Portland, Ore.