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Call it the maturing of cross-channel fraud. Boston-based security firm Trusteer is reporting a jump in the use of old-fashioned phone calls by fraudsters, but with a devastating twist that makes the calls potentially much more effective: “the callers knows a lot about you, from data already harvested via malware. So you believe they are in fact employed by your financial institution,” said Yishay Yovel, Trusteer’s vice president of marketing.

It works like this. Cyber criminals already have significant but incomplete data on an individual that has been gathered by malware – Zeus for instance. 

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