Credit unions really may stand to benefit from Bank Transfer Dayand consumer dissatisfaction with big banks, a new Harris Pollshows.
The poll results, released Thursday, show that customersatisfaction and retention rates far exceed those of big banks, andthat “big banks could learn from credit unions on delivering anexceptional customer experience,” the national polling companysaid.
The New York-based Harris Poll based its observations on theresults of polling 2,463 adults online by Harris Interactivebetween Oct. 10 and 17. Bank Transfer Day is Saturday.
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