A system upgrade at the $1.5 billion, Bakersfield, Calif.-based Kern Schools Federal Credit Union caused frustration among some members who claimed they could not access their accounts, several local Bakersfield media sources reported.
Anticipating its switch to a new core processing platform, Kern Schools FCU warned members of a temporary shutdown and of the need to change passwords, but members complained they had trouble accessing their accounts and could not reach service representatives by phone, Bakersfield TV news station KGET reported.
Meanwhile, CU member comments on The Bakersfield Californian's newspaper website complained of online account glitches and long wait times on the CU's customer service line.
Complete your profile to continue reading and get FREE access to CUTimes.com, part of your ALM digital membership.
Your access to unlimited CUTimes.com content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Critical CUTimes.com information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
- Exclusive discounts on ALM and CU Times events.
- Access to other award-winning ALM websites including Law.com and GlobeSt.com.
Already have an account? Sign In
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.