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Elevations Credit Union Wins Second Baldrige Award
The Colorado credit union is the ninth organization to receive the quality award more than once.
Navy Federal Settles Non-Sufficient Funds Fee Lawsuit for $16 Million
An estimated 700,000 members will get fees reimbursed, while lawyers will get more than $5 million.
Set Your Kids Up for Financial Success
Seek an FI with child-specific products that can help you help your kids build good financial habits to last a lifetime.
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Use Customer Experience to Unlock the Lifetime Potential of Member Satisfaction
In the new world of customer experience, “being there” for members means getting there and staying there. Learn how to develop a holistic approach to customer experience.
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5 Things CUs Should Do About Real-Time Payments
Credit unions must modernize their digital infrastructures - with payments as a foundation - to improve the member experience and meet member expectations.
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Business Lending Under the Pandemic: How The Sky Has Been Held Up
Many lenders have remained resilient during the coronavirus pandemic, despite defaults on small business loans, and it’s crucial to understand why and how.
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