Biller direct payment adoption continues to grow whilecompetition heats up among vendors of the multi-channel option,according to a new report from AiteGroup.
|The Boston-based think firm based its conclusion on interviewsit conducted in late 2010 and early this year with a group of majorpayment presentation technology vendors.
|Aite Group now estimates that nearly 26% of consumers will makepayments at billers’ websites by 2013, which it says is directlyproportional to a drop in payments by mail, which it predicts willaccount for 31% of bill payment volume by then, down from 33% itpredicted for this year.
|In addition to biller site and checks in the mail, consumersalso are using mobile, phone, direct debit, financial institutionwebsite and in-person channels to pay their bills, and competitionis intensifying, the report said.
|Vendors studied in the report included Alacriti, Aliaswire,BillingTree, FIS, Fiserv, Online Resources and Tier Technologies,Aite Group said.
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