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CUs, Small Banks Score Higher With Customers

While customer satisfaction with credit unions has dipped they still fare better overall than big banks.

While customer satisfaction with credit unions has dipped they still fare better overall than big banks.

According to a recent report by the American Customer Satisfaction Index, customer satisfaction with credit unions has dropped down 5% to 80, which puts them in line with smaller banks. In addition, customer satisfaction with checking, savings and personal loans rose slightly, up 1.3% to 76.

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Peter Westerman

 

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