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CUs, Small Banks Score Higher With Customers

While customer satisfaction with credit unions has dipped they still fare better overall than big banks.

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While customer satisfaction with credit unions has dipped they still fare better overall than big banks.

According to a recent report by the American Customer Satisfaction Index, customer satisfaction with credit unions has dropped down 5% to 80, which puts them in line with smaller banks. In addition, customer satisfaction with checking, savings and personal loans rose slightly, up 1.3% to 76.

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Peter Westerman

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