As the old saying goes, "May you live in interesting times."

That's been the case this past year in credit union technology. That old saying is also considered a back-handed curse, but the challenges of deploying old-fashioned service across a growing array of high-tech channels also presents unprecedented opportunities, industry participants say.

"We really do live in interesting times. Absolutely fascinating, really, if you look at the explosion of mobile devices we've seen lately and all the opportunities they present," said Rick Roy, chief information officer at CUNA Mutual Group in Madison, Wis. "They also can scare the daylights out of you when you consider all the complexities they bring us in terms of compliance and security."

Continue Reading for Free

Register and gain access to:

  • Breaking credit union news and analysis, on-site and via our newsletters and custom alerts.
  • Weekly Shared Accounts podcast featuring exclusive interviews with industry leaders.
  • Educational webcasts, white papers, and ebooks from industry thought leaders.
  • Critical coverage of the commercial real estate and financial advisory markets on our other ALM sites, GlobeSt.com and ThinkAdvisor.com.
NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.