The network minders at Open Solutions Canada are now using some sophisticated software to augment their "feel for how it should be moving" as they monitor the flow of some 150 million transactions a year for its credit union clients.
The British Columbia-based network and data operation staffers are beta users of INETCO Systems Ltd.'s Insight 4.5 business transaction monitoring software, using it to get a granular view of every transaction that moves through while watching for problems.
According to Mark Newman, manager of network services for Open Solutions Canada, it's being used to monitor eight distinct electronic funds channels, including online and telephone banking, ATMs, bill pay, payments processing, point-of-sale and two ATM networks.
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