X

Thank you for sharing!

Your article was successfully shared with the contacts you provided.

Is “courtesy pay” really a courtesy? As long as I have been in credit unions, conventional wisdom has said there are only two reasons to charge a fee: to cover the cost of the service, and to change the negative behavior of the member.

Peter Westerman

Credit Union Times

Join Credit Union Times

Don’t miss crucial strategic and tactical information necessary to run your institution and better serve your members. Join Credit Union Times now!

  • Free unlimited access to Credit Union Times' trusted and independent team of experts for extensive industry news, conference coverage, people features, statistical analysis, and regulation and technology updates.
  • Exclusive discounts on ALM and Credit Union Times events.
  • Access to other award-winning ALM websites including TreasuryandRisk.com and Law.com.

Already have an account? Sign In Now
Join Credit Union Times

Copyright © 2019 ALM Media Properties, LLC. All Rights Reserved.