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Want your credit union to succeed then make sure you create a work environment where staffers are engaged? A recent CUNA human resources and training and development white paper finds that engaged employees are the critical ingredient to success. According to the paper, employee surveys indicate that there is a strong desire for management to communicate more, not less, to employees, and employees today are seeking more opportunities to communicate and have a say in the decisions that affect their daily work lives. In addition to developing and nurturing a culture of transparency, other aspects of engaging employees that the paper covers include: establishment of a learning environment; effective use of internal or social networks; utilization of employee surveys; and looking at important aspects of the supervisor-employee relationship. The paper is available online in the white paper section of www.cunacouncils.org.

Peter Westerman

Credit Union Times

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