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Express Credit Union in Seattle said it will be able to better serve its expanded base of low- to moderate-income membership now that it has upgraded to Open Solutions’ flagship core processing platform.The $9 million institution, working with the $8.7 billion BECU, recently expanded to better be able to provide affordable financial services in King County. The upgrade to the Complete Credit Union Solution-sme from its former enterprise platform, an SOSystems solution acquired by Open Solutions in 2005, was helped along by a donation of a portion of the upgrade and licensing fee from the Connecticut-based e-commerce software and services provider.“Open Solutions has a long-standing relationship with BECU, so when they approached us about ECU’s initiative to provide banking services to an underserved community, we were more than happy to donate our technology,” said Ross Curtis, Open Solutions’ group executive vice president for North America.In addition to expanded products, the new platform will enable ECU to reach out in a mobile environment. For instance, the credit union staffers visit 16 different social service agency locations to help people open accounts, make deposits and apply for small loans.Brenda Kurz, CEO of the 1,500-member ECU, said, “Our goal is to provide access to quality financial services to create lasting financial stability for our community, and to specifically meet the diverse needs of lower to moderate-income families while continuing to deliver value to middle and upper income families. With Open Solutions’ support, we’re able to achieve that and we look forward to our continued relationship with them.”

Peter Westerman

Credit Union Times

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