Affinity Plus Federal Credit Union is pushing the envelope of operational efficiencies by using software to both save trees and empower staffers to expand their own horizons of member service.
The $1.4 billion St. Paul, Minn., credit union is using a set of solutions from CUBUS Solutions of Livermore, Calif., including e-statement software that integrates with the core processing solution to eliminate the need for members to go to a third-party screen.
As a result, 135,000-member Affinity Plus has gone from 3,000 e-statement users to 60,000, saving the credit union about $600,000 a year, according to Keith Malbrue, the credit union's chief operating officer.
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