CUTEK is now offering credit unions a Web-based collectionspackage that the Symitar specialist says is customizable and “notoverflowing with unused features.”
The new solution integrates with the Symitar Episys platform andother core processors, the consultancy said, and requires minimummaintenance.
“Since we built it with a newer programming paradigm, this solutionis very modular and plug-in based-which allows for its greaterflexibility,” said senior programmer Eric Lizotte. “We're utilizingall the Web technologies available for this product, which makes itact like a desktop application when it's really Web-based.”
The solution includes a queuing system that organizes and sortsinto categories, such as home and auto loans, and is re-assignablein real time, allowing for that-day action on such situations as achecking account going negative, the company said.
The package also tracks delinquencies and collections in an SQLdatabase that can build ad hoc reports for business intelligenceand data mining tools that allow tracking of CU staffperformance.
“Once again, we saw a need in the marketplace to develop a newsolution. In this case it's a collections package that meets thespecific needs of the individual credit union-not an expensiveout-of-the-box product that overflows in the functionality andfeatures department,” said Ron Murray, president of CUTEK.

WRG Has Relationship Solution

Wescom Resources Group is now offering its own homegrown memberrelationship management solution for credit unions.
MemberTrak CRM is targeted at the several hundred credit unionsthat use the Symitar Episys core processing platform and designedto give staff a holistic view of a member's relationship with thecredit union.
WRG is a technology CUSO of $3.2 billion Wescom Credit Union, thefirst user of the new solution.
“MemberTrak CRM serves as the centralized dashboard to keep trackof a member. At a moment's glance, I can view the entire scope ofour relationship,” said Rob Guilford, executive vice president andchief information officer at the Pasadena, Calif., credit union.“The real key is that it records every interaction with the member,even when there is no financial transaction involved.”
The first credit union partner to use MemberTrak CRM is CapitalCommunications FCU in Albany, N.Y. “Our front-line staff has longdesired a tool that will allow them to understand a member's entireinteraction with the credit union,” said Rob Roemer, vice presidentof information technology. “We look forward to taking advantage ofthe follow-up events to better improve the memberexperience.”
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