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CUTEK is now offering credit unions a Web-based collections package that the Symitar specialist says is customizable and “not overflowing with unused features.” The new solution integrates with the Symitar Episys platform and other core processors, the consultancy said, and requires minimum maintenance. “Since we built it with a newer programming paradigm, this solution is very modular and plug-in based-which allows for its greater flexibility,” said senior programmer Eric Lizotte. “We’re utilizing all the Web technologies available for this product, which makes it act like a desktop application when it’s really Web-based.” The solution includes a queuing system that organizes and sorts into categories, such as home and auto loans, and is re-assignable in real time, allowing for that-day action on such situations as a checking account going negative, the company said. The package also tracks delinquencies and collections in an SQL database that can build ad hoc reports for business intelligence and data mining tools that allow tracking of CU staff performance. “Once again, we saw a need in the marketplace to develop a new solution. In this case it’s a collections package that meets the specific needs of the individual credit union-not an expensive out-of-the-box product that overflows in the functionality and features department,” said Ron Murray, president of CUTEK.

Peter Westerman

Credit Union Times

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