Francis Jamiel was so frustrated that the bank his Rhode Island shoe store had done business with for 30 years turned down his refinance request, he moved all of his accounts to Coastway Credit Union.

Founded in 1937, Jamiel’s Shoe World had fallen on hard times two years ago and was forced to close one of its stores. Jamiel wanted to refinance through Citizens Bank, which had approved a $600,000 loan for the store a decade ago; the bank rejected the application.

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