In response to the Heartland card breach, CU*Answers is providing credit unions with tips on how to help protect members against fraud attacks.The West Michigan-based CUSO is advising credit unions to monitor PIN change activity. If a members account is listed repeatedly as changing its PIN CU*Answers said this could mean the member is struggling and needs assistance or someone is trying to guess their PIN.Making sure good methods are in place at the credit union to verify a members identity if they call to ask for a PIN to be reset can also help protect both the member and the credit union from fraud. It is common that criminals have access to a member’s personal information so CU*Answers advises credit unions to ask the member to visit a branch to verify their identity before changing a PIN if there is any doubt.CU*Answers recommends checking the default access settings for online banking as granting access to audio response for new members even if they never elect to use it can make it easier for fraud attacks. Waiting to grant access until members request audio response and then setting up a confidential PIN at the branch can increase security.CU*Answers also said to suggests members use audio response periodically once they are used to online banking and that they change their PIN frequently.More tips on how to better protect members and the credit union can be found at–[email protected]

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