ELGIN, Ill. — Six credit unions so far have adopted a newcall-back feature from their electronic lending provider, LendingSolutions Inc., the company said.
The new WebReach service is an optional feature for users of LSI'sInternet lending service and calls for an LSI representative tocontact people who request a call back with a decision on theirloan application.
Attempts also are made to build loans for rejected applications andto cross sell other credit union products for approved applicants,the company said.
“The WebReach program is designed to help our clients close moreloans and build deeper relationships with members through real-timeservice and personal attentiveness,” said LSI President LeeKolquist.
“This immediate call back can make all the difference betweenclosing the loan or losing it to a competitive institution,” hesaid.
LSI has been processing loan applications by phone and over theInternet for 13 years and now provides 24/7 call center lending andmember service to more than 300 credit unions, the companysaid.


Core Platform Upgraded
At CU*NorthWest

LIBERTY LAKE, Wash. — CU*NorthWest has upgraded the coreprocessing suite the CUSO now has in place at 14 creditunions.
The CU*BASE GOLD solution offers improved “look and feel,” fullsupport for Windows Vista operating system, an expanded scriptingengine and enhanced support for SSL communications, the CUSO said.It also now uses PC integration programs written in a Microsoft.NET language actively supported by Microsoft.
The upgrade was executed at no cost, the company said.
“While other vendors are releasing new GUI [graphical userinterface] versions of their products at a cost to their clients,our CUSO network once again punctuates the difference in our modelwith increased value without increased cost,” said CU*NorthWestPresident/CEO Greg Smith.
CU*NorthWest was founded in 2005 and now has 10 owners, CU*BASEcreator CU*Answers in Grand Rapids, Mich., and the following creditunions: Spokane Firefighters CU, Spokane Medical Federal CU, AmicusFCU, The Union CU, CALCOE FCU, United Advantage FCU, Blue MountainCU, Spokane Law Enforcement CU and Eastside CU.

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