ELGIN, Ill. — Six credit unions so far have adopted a new call-back feature from their electronic lending provider, Lending Solutions Inc., the company said. The new WebReach service is an optional feature for users of LSI’s Internet lending service and calls for an LSI representative to contact people who request a call back with a decision on their loan application. Attempts also are made to build loans for rejected applications and to cross sell other credit union products for approved applicants, the company said. “The WebReach program is designed to help our clients close more loans and build deeper relationships with members through real-time service and personal attentiveness,” said LSI President Lee Kolquist. “This immediate call back can make all the difference between closing the loan or losing it to a competitive institution,” he said. LSI has been processing loan applications by phone and over the Internet for 13 years and now provides 24/7 call center lending and member service to more than 300 credit unions, the company said.

Core Platform Upgraded At CU*NorthWest

Complete your profile to continue reading and get FREE access to CUTimes.com, part of your ALM digital membership.

Your access to unlimited CUTimes.com content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Critical CUTimes.com information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
  • Exclusive discounts on ALM and CU Times events.
  • Access to other award-winning ALM websites including Law.com and GlobeSt.com.

Already have an account?

Peter Westerman

 

Credit Union Times

Join Credit Union Times

Don’t miss crucial strategic and tactical information necessary to run your institution and better serve your members. Join Credit Union Times now!

  • Free unlimited access to Credit Union Times' trusted and independent team of experts for extensive industry news, conference coverage, people features, statistical analysis, and regulation and technology updates.
  • Exclusive discounts on ALM and Credit Union Times events.
  • Access to other award-winning ALM websites including TreasuryandRisk.com and Law.com.

Already have an account? Sign In Now
Join Credit Union Times

Copyright © 2023 ALM Global, LLC. All Rights Reserved.