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COLUMBUS, Ohio — Fuhr Software Inc. recently released an update for its member queuing and tracking software. The update is for FSI’s product LobbyCentral. The product is a member queuing and tracking system that provides credit unions with critical service information and reduces member wait time through instant notification. LobbyCentral NX (v4.0) now tracks products and services that are offered to members in addition to the original service that they needed. There is also a new report writing module that allows users to create customized reports from LobbyCentral’s database. “With these new improvements, credit unions can better manage staff productivity and performance, identify staff training issues and serve members faster through self-service check-in,” said Jaime Fuhr, president/CEO of FSI. Other improvements include a Web-based interface for reporting and dashboard analysis of lobby traffic, a reservation system for prescheduled visits and improvements to the kiosk module for self-service check-in.

Peter Westerman

Credit Union Times

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