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COLUMBUS, Ohio — Fuhr Software Inc. recently released an update for its member queuing and tracking software. The update is for FSI’s product LobbyCentral. The product is a member queuing and tracking system that provides credit unions with critical service information and reduces member wait time through instant notification. LobbyCentral NX (v4.0) now tracks products and services that are offered to members in addition to the original service that they needed. There is also a new report writing module that allows users to create customized reports from LobbyCentral’s database. “With these new improvements, credit unions can better manage staff productivity and performance, identify staff training issues and serve members faster through self-service check-in,” said Jaime Fuhr, president/CEO of FSI. Other improvements include a Web-based interface for reporting and dashboard analysis of lobby traffic, a reservation system for prescheduled visits and improvements to the kiosk module for self-service check-in.

MEMBERS Gets Fannie Approval on Servicing TAMPA, Fla. — MEMBERS Trust Co. has received the green light from Fannie Mae to be a seller and servicer of its reverse mortgages. With this approval, MEMBERS Trust will be able to facilitate the sale of the Federal Housing Administration’s home equity conversion mortgage to Fannie Mae. To obtain approval as a seller and servicer, Fannie Mae requires the applicant to have experience with reverse mortgages, internal controls and procedures in place and be financially sound, according to the trust company. MEMBERS Trust said “the recent turmoil in the capital markets has resulted in the downsizing of secondary mortgage buyers for reverse mortgages, and Fannie Mae’s continual support for reverse mortgages has been critical to sustain reverse mortgages for seniors.” According to Tom Walker, CEO of MEMBERS Trust, Fannie’s continued support of reverse mortgages is in line with FHA’s public policy of providing a “resource for seniors to meet special needs and, in many cases, to ‘age in place’ as opposed to selling their homes.” Walker said the trust company is gearing up to promote the program to credit unions.

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Peter Westerman

Credit Union Times

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