MIDWAY, Utah — eDOC Innovations said it added approximately 100credit union customers in 2008 and “exceeded expectations by over33%” in its just-ended fiscal year.

|

A CUSO whose ownership includes CU*Answers and Corporate OneFCU, EDI said it now provides its DocLogic in-house and onlinepaperless solutions to more than 400 credit unions.

|

“We have welcomed approximately 100 credit union peers into ourplatforms over the last year and are working with all of our CUSOpeers to build awareness that e-document strategies are now acentral part of design for their business plans, not a last minuteextension of a completed transaction or a mandatory dictation froma predetermined processing provider,” said Bret Weekes,president/CEO of EDI (www.edoclogic.com).

|

CUTEK Now Offering Fee Management Console

|

MURRIETA, Calif. — CUTEK is now offering credit unions runningon the Symitar Episys core processing system a fee managementsolution that presents all fees charged and chargeable to aparticular member's account on a single computer screen.

|

The Fee Management Console consolidates the data in a summaryscreen so tellers don't have to look through a large of amount offee types to find the necessary information. Notices whether feescan be reversed and customizable general ledger handling featuresalso are included as are reporting functions.

|

Technology Credit Union in San Jose has begun testing thesolution. “Our goal for this product was to enhance the consistencyand accountability in our fee reporting and reversal capabilities,”said Debra Carey, assistant vice president of IT project managementat $1.2 billion Technology CU.

|

Ron Murray, president of CUTEK, a Murrieta-based financialtechnology consulting firm, said, “Managing and tracking fees atcredit unions is sometimes a meticulous task for any staff member.We saw a definite need for our Fee Management Consolesolution.”

|

Northrop Grumman FCU In Pact With CRISolutions

|

GARDENA, Calif. — Northrop Grumman Federal Credit Union hassigned a three-year agreement with CRI Solutions for businesscontinuity services from across the country.

|

CRI Solutions will provide the $674 million California CU(www.norgrmfcu.org) redundant systems from its operations inElkridge, Md.
The company said its contingency planning and recovery servicesprovide a mission-critical production environment with dedicateddata center space and IT infrastructure.

|

“We believe a sound contingency strategy and tactical plan,appropriate to the magnitude and exposure to loss, are essential toany credit union,” said Brooke Strohman, president of CRISolutions.

|

CRI Solutions (www.crisolutions.net) now provides insurance andfinancial products, lending and workflow solutions and businesscontinuity services to more than 250 credit unions, the companysaid.

|

Consumers CU Wins Top Honors For TechTraining

|

WAUKEGAN, Ill. — Consumers Credit Union has earned top honorsfor its training efforts at this year's Experience Learning LiveTraining Awards.
The competition, hosted by CUNA, was created to recognize creditunions' internal training efforts. CCU tied for first place for thenational eLearning Award, recognizing the credit union that hasmost effectively incorporated technology into staff training.

|

CCU was singled out for its recent expansion of ConsumersEmployee University, a comprehensive employee training programestablished in 2006.

|

The expansion included a new series of Internet-based trainingmodules designed to enhance employees' knowledge of differentaspects of the credit union. According to CCU executives, theprogram has improved the general knowledge of the staff, which inturn helps each employee better serve the credit union'smembers.

|

Approximately 100 credit unions submitted applications in sixcategories in the ELLy awards competition.

|

[email protected]

|

Southwest Corporate Grows ACH by 31% ThisYear

|

PLANO, Texas — Southwest Corporate FCU has experienced 31%increase in ACH origination contracts year-to-date (throughOctober) over the same period last year, bringing the total numberof credit unions using its ACH origination services to 368. Thecorporate is finding that its credit union clients market ACHservices creatively, using the electronic account access channel tomeet unique credit union or field or membership needs.

|

For the $6 million TEC/TWC Credit Union in San Antonio, ACHorigination compensates for an inconvenient branch, located on thefifth floor of a 10-story building, at the back of the sponsorcompany's office.

|

“Our members…have to get in the car, drive to our building, parkthe car, walk across the parking lot, into the building and throughthe atrium, ride the elevator up and sign in at the TWC office.And, they have to take personal time off work to do it,” saidPresident/CEO Mary Dunagan.

|

ACH services have allowed Dunagan to compete by taking thebranch location out of the equation, allowing members to maketransfers and loan payments, and build savings electronically.

|

“I couldn't ask for a better solution,” she said. “We're a smallcredit union and ACH is the way we make our credit unionconvenient.”

|

Another Southwest Corporate client, the $66 million Texas TechFederal Credit Union, uses ACH to facilitate internationaltransactions for members, which includes faculty members whomaintain business relationships overseas.

|

“Many of our faculty members consult outside the country, and itcan take a long time for them to receive their compensation viainternational wire transfers,” said President/CEO Ellen Hein. “Wehad one instance in which it took nine months for a member toreceive a wire transfer. That's a long time to wait forreimbursement of fees.”

|

[email protected]

Complete your profile to continue reading and get FREE access to CUTimes.com, part of your ALM digital membership.

  • Critical CUTimes.com information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
  • Exclusive discounts on ALM and CU Times events.
  • Access to other award-winning ALM websites including Law.com and GlobeSt.com.
NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.