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Think Firm Analyst: CRM Is at the Top of Necessary Tech-Spend List

BOSTON -- Financial institutions might best recover from the meltdown on Wall Street by focusing on Main Street, and there are some well-known software tools out there that can help, according to a new report.

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BOSTON — Financial institutions might best recover from the meltdown on Wall Street by focusing on Main Street, and there are some well-known software tools out there that can help, according to a new report.

Customer relationship management tools are a prime example of that, and should be at the top of the list of technology expenditure considerations for credit unions that want to begin the economic recovery at the bricks-and-mortar level.

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